Troubleshooting Login Issues

Logging into Trustworthy requires an email, password and secondary authentication method such as biometrics, a physical key or an authentication app or an SMS code.

If you're not receiving a password reset email, it's possible you used Apple or Google login when creating your account. Instead of a password managed by Trustworthy, you will use the password associated with one of these accounts.

To confirm, navigate back to the login screen here and select Continue with Google or Continue with Apple.

If you normally log in with an email and password, we can send you a password reset email. When logging in, select Forgot password? after entering your email.

• If you are logging in with Gmail or Apple, Trustworthy is unable to send a reset password link.

• You signed up with a Private Apple Relay and do not have forwarding turned on

• If you have previously unsubscribed to our emails you may also not get this email

• Please reach out to support@trustworthy.com if you're unsure of what MFA you chose.

• SMS: You can have multiple Trustworthy accounts connected to your number

• Biometrics: Fingerprint or Face ID. Available only one one device, cannot be used on both desktop and mobile.

• Physical Key: Such as Yubikey (Only one key is allowed at a time)

• Authentication app: Such as google authenticator, it will provide a time sensitive code to enter into Trustworthy

• Apple or Gmail: Single sign on method using your email account.

Trustworthy can reset your MFA if you email support@trustworthy.com. This will erase your authentication method on all devices and you'll be asked to choose again at login.