Using Ricoh ScanSnap

The Ricoh ScanSnap iX2500 is a fast, reliable document scanner that makes it easy to digitize important family records. By connecting it to your Trustworthy Account, you can send scans directly into your Family Operating System® with just one tap.

This guide walks you through creating a ScanSnap profile that automatically sends documents into Trustworthy.

1. Download and install ScanSnap Home software on your computer (opens Ricoh's website).

2. Make sure your scanner is powered on and connected.

1. Open the ScanSnap Window in ScanSnap Home.

2. Click Add Profile.

3. Name your profile something easy to recognize — for example, Scan to Trustworthy.

1. In your Trustworthy account, go to your Account Menu > Settings > Email to Trustworthy.

2. Copy your unique Email to Trustworthy address.

3. Return to ScanSnap Home and configure your new profile to send scans via Email Directly under the Cloud Services section.

4. Paste your Trustworthy Inbox email address.

1. Place a document into the scanner.

2. Press the scan button and select your new Scan to Trustworthy profile.

3. Your file will automatically be sent to your Trustworthy account.

• If you're in the market for a scanner, the Ricoh ScanSnap iX2500 is available on Amazon.

• You can create multiple profiles for different purposes — for example, Scan to Folder or Email to Family.

• Rename your profiles clearly so you always know where your scans are going.

My scans aren’t arriving in Trustworthy. What should I check?

The most common issue is how the scanner is connected.

If your scanner is connected via USB, scans may not route through the cloud/email profile correctly.

What to do:

• Ensure your ScanSnap is connected via Wi-Fi

• Re-run your scan using the saved profile

Once connected over Wi-Fi, scans should send directly to your Trustworthy account without issue.

If you’re still having trouble, double-check:

• Your Email to Trustworthy address is correct

• The correct ScanSnap profile is selected

Does ScanSnap Cloud store my documents? Is it secure?

As part of our SOC 2 compliance, we regularly review all vendors and their security practices.

Ricoh ScanSnap uses Microsoft Azure infrastructure, which includes:

• Encryption during transmission (SSL)

• Secure handling of files before delivery

• Ongoing security updates

We monitor these practices to help ensure your documents remain private and secure as they are delivered into Trustworthy.

Future integrations:
We continue to evaluate deeper integrations, including more direct connections. For now, Email to Trustworthy provides a secure, reliable bridge.