Manage Your Multi-Factor Authentication (2FA)

To help protect your sensitive information, every Trustworthy account requires multi-factor authentication (also called two factor authentication or 2FA) before you can begin adding or managing information. You’ll set up your first authentication method when creating your account.

You can update your authentication settings at any time, including adding multiple 2FA methods for added flexibility and backup access.

Please note that Security settings are available on desktop only, and not the Trustworthy mobile app.

1. Sign in to your Trustworthy account.

2. Open your account Profile menu (bottom left corner of the screen).

3. Select Settings.

4. In Settings, choose Security.

You’ll see your current authentication methods, such as:

• Authenticator apps such as Google Authenticator, or the one built into your iPhone or iPad

• Biometrics on supported devices

• Text message (SMS) verification

• Security keys (like YubiKey)

1. Select the three dot menu to remove the 2FA.

2. Complete the authentication prompt.

Back in your Security settings, you’ll now see the authentication method is removed from the list.

Removing one method leaves your other methods in place — it doesn’t reset your 2FA or sign you out on your other devices. If you only have one method on your account, Remove is grayed out; add another method first.

1. Select Add another 2FA.

2. Complete the authentication prompt.

3. Choose the type of authentication method you want to add by selecting Choose 2FA method.

4. Follow the on-screen instructions to complete setup.

Face ID and fingerprint are offered separately — Trustworthy prompts you to set them up right after you complete your second step when signing in.

Once you see Success, you can close the enrollment tab.

Back in your Security settings, you’ll now see the newly added authentication method listed.

If you have only one 2FA method in place, then to replace that method with another, you must first add the new method before removing the existing one. This helps ensure your Trustworthy account is always protected with at least one active 2FA method.

Before removing your old method, confirm the new one works. Sign out of Trustworthy and sign back in, and when you’re asked for your second authentication step, choose your new method. If it signs you in successfully, it’s safe to remove the old one.

Once you’ve confirmed the new method works, navigate to Settings → Security and use the three-dot menu to remove your previous authentication method.

Adding or removing a method requires completing your second step first. That is what stops anyone else from changing your security settings, and it also means that if your only method stops working — a phone you have replaced, a number that goes dormant while you travel — you cannot fix it on your own. The way back in is to email support@trustworthy.com for assistance.

Adding a second method takes a couple of minutes and reduces the chance of being locked out when your phone or number changes. It is worth choosing one that does not depend on the same thing your first one does: an authenticator app generates its codes on the device itself, so it keeps working with no signal, no SIM, and no text messages, wherever you are.

If you are already locked out and cannot complete your second step, see Sign-in Issues.