SecureLink Email Button is Not Working

If clicking the Email button for a SecureLink does not appear to do anything, the issue is usually related to either a browser pop-up blocker or your device not having a default email application configured yet.

The good news is that this is typically quick to resolve. Please try the troubleshooting steps below.

Sometimes the browser blocks the email window from opening. If you look near the top-right corner of your browser’s address bar, is there a small pop-up warning icon (often with a red “X” or similar indicator)?

If yes, click the icon > Choose “Allow pop-ups” for this site > Click Email again.

If no, try one of the next options.

This issue can sometimes be browser-specific just based on your settings. Please try the same action using another browser. Then if it works there, you'll know it's related to your browser settings.

Your computer may not know which email application to use when opening email links. Devices are always changing, but some version of these steps should work:

For Windows:

• Open Settings

• Go to Apps → Default apps

• In the search box, type MAILTO

• Select the MAILTO result

• Choose your preferred email application (for example: Outlook or Windows Mail)

For Mac:

• Open the Apple Mail app

• Go to Mail → Settings (or Preferences) → General

• Under “Default email reader,” choose your preferred email application (for example: Outlook or Chrome)

Once the email app is set up, click Email again.

Once you have resolved this issue, the Email button will pop open an email prefilled for you and you can adjust it as you please.