Understanding Collaborator Access in Trustworthy

Trustworthy allows you to invite trusted people into your account to help organize, manage, or access important information when needed.

These people are called collaborators.

Collaborators might include:

• A spouse or partner

• Adult children

• Aging parents

• Trusted friends

• Attorneys or financial advisors

• Caregivers or care coordinators

Depending on your needs, collaborators can be given different levels of access.

Trustworthy currently supports three primary collaborator access levels:

• Full Access

• Partial Access

• Legacy Access

Each is designed for a different type of relationship and level of visibility.

The number of collaborators you can invite may vary depending on your Trustworthy subscription plan.

For the latest collaborator limits and plan details, please review the current pricing and plan information on the Trustworthy website.

A Full Access collaborator actively participates in managing your Trustworthy account with you.

This level is commonly used for spouses, partners, or another trusted person helping manage household information together.

A Full Access collaborator can:

• View household information and files

• Upload and organize documents

• Add or edit details, reminders, and notes

• Participate in ongoing household organization

• Access account management settings, including the subscription and the payment method on file

• Invite collaborators, and change or remove anyone except the account owner

That includes billing. A Full Access collaborator can open the subscription page, change the plan, and replace the payment method with their own card. They cannot see the full card number of a card already on file.

This applies to subscriptions purchased on the web. If the plan was bought through the App Store or Google Play, billing lives in the purchaser's own Apple or Google account, and only that person can change the plan or the payment method there.

A Partial Access collaborator only sees the information you specifically choose to share with them.

If you want to give someone the ability to see only certain documents, files, or categories — without giving them access to your whole account — Partial Access is the option to choose. You decide exactly what they can and cannot see.

This allows you to collaborate more selectively without giving someone visibility into your full household account.

For example, you might share:

• Insurance information with a caregiver

• Estate documents with an attorney

• Property details with a contractor

• Medical and legal information with an adult child

Partial Access collaborators do not have access to the rest of your household information unless it is specifically shared with them.

Legacy Access is designed for future planning.

A Legacy collaborator does not actively participate in your account today and does not have ongoing visibility into your information while you are living.

Instead, this access is intended for situations involving death, according to your Trustworthy Legacy settings and verification process.

This allows households to prepare important information ahead of time without broadly sharing it day to day.

If you wish to grant a Legacy access collaborator partial access today, you can. This article will take you through the steps.

Two roles can administer access: the account owner and any Full Access collaborator. Both can do all of the following:

• Invite a new collaborator

• Grant Full, Partial, or Legacy access

• Choose the individual categories, pages, entries, and files a Partial Access collaborator can see, and whether each is view or edit

• Change an existing collaborator's access level, or the categories and items shared with them — anyone except the account owner

• Remove a collaborator — anyone except the account owner

• Add, change, or remove Legacy collaborators

A Full Access collaborator can do this to any other collaborator, including another Full Access collaborator — they can change that person's access level or remove them entirely.

Partial Access and Legacy Access collaborators can do none of it. Manage access does not appear in their menu, and they cannot see what anyone else has been given.

Two things stay with the account owner:

• Deleting the account. Only the owner can request deletion of the account and everything in it. Full Access collaborators see the option but cannot use it.

• The owner's own access. No collaborator can change or remove the account owner. A Full Access collaborator sees the owner listed but has no actions available on that row, and only the owner can edit the owner's profile.

Everything else — account settings, the subscription, and every other collaborator's access — is open to every Full Access collaborator. Please grant Full Access status with care.

Many households use a combination of collaborator types.

For example:

• A spouse may have Full Access

• An attorney may have Partial Access to estate documents

• An adult child may be designated as a Legacy collaborator

You can adjust collaborator access at any time within your Trustworthy settings. Learn how.

Personal representative, executor, and trustee are legal roles. They are not Trustworthy access levels, and holding one does not by itself grant any access to an account. Someone in one of those roles gets in the same two ways as anyone else:

• While you are living — you or a Full Access collaborator invites them, at whatever level fits.

• After death — through the Legacy verification process, which requires a death certificate and identity verification. Gaining Legacy Access to a Trustworthy Account walks through it.

Once that verification is complete, the Legacy collaborator is added to the account with full access — they can see everything, manage the subscription, and manage other collaborators, exactly like any other Full Access collaborator. The account stays active until they ask Support to close it.

If you want someone to be able to step in while you are living but unable to manage the account yourself, give them Full Access now. Legacy Access alone does not open the account during your lifetime.